ABOUT INSULAR HEALTH CARE
Everyone at Insular Health Care (iCare) shares a single, clear objective: for iCare to be the Filipino’s partner in achieving Wellness For a Lifetime. This purpose strengthens our commitment in bringing affordable, high quality health care services closer to all Filipinos.
Human-Centered and Tech-Enhanced Products and Service Delivery
The breadth and depth of our experience in the health system gives us great insight in designing health care solutions that best fit diverse lifestyles and price points and delivering them through channels that make most sense to the customers.
Providing exceptional care means dedication to excellent customer experience. Our investment in both our people and digital transformation allow our customers frictionless access to our services.
Health Provider Network
This accredited list of hospitals, clinics, and doctors is where members can select where and from whom they get their care. iCare boasts of over 1,500 accredited hospitals and clinics nationwide.
Hospital Liaison Officers
iCare representatives that assist members for any of their needs and concerns in hospitals.
24/7 Medical Support Center
A 24/7 call center dedicated to address iCare members’ medical-related concerns such as LOA inquiries, availment procedures, etc.
InLife Health Mobile App
A mobile app that allows iCare members to access their member profile, request for LOAs, reimbursements, and callbacks, and other wellness features like medicine reminder and doctor’s notes.
Telemedicine
Doctors provide care to patients remotely, over phone or video calls.
POS Approval in Hospitals
A quick eligibility check for members. Allows for pre-approved consultations and laboratory tests by just swiping the member card.
HR Portal
A web portal that gives Corporate HR access to their billing and member enrolment content. They can also manage the turnover of member enrolment easily through the portal.
iCare Online Store
Insular Health Care’s online store with offerings of affordable sachet-type health plans. Everything is 100% digital from the buying process to the receiving of the health voucher.
Our customers’ health needs and convenience are the heart of our business. By focusing on people and technology development, we meet our customers’ needs, drive growth, and transform with the rapidly changing world.
Upholding the Growth of SMEs
Small and Medium Enterprises (SMEs) make up the backbone of our economy. iCare is committed in furthering the interests and aspirations of these businesses through health care solutions that help them become future ready. We build on this support by connecting SMEs with our partnered brands in and outside of InLife group and providing a network of expert business advisory.
- Affordable sachet-type health plans and SME-dedicated comprehensive health plans
- Financial and health trainings
- Network of expert business advisory
As the saying goes, if you want to go quickly, go alone. If you want to go far, go together. iCare is determined to work together with SMEs to revitalize and mobilize SMEs forward in their journey of growing their business.
MEET THE BOARD OF DIRECTORS
Dedicated to you and your organization, bringing customer-delight front and center.
NINA D. AGUAS
Chairwoman
RAOUL A. LITTAUA
Member
MARIA NOEMI G. AZURA
Member
MARIA CAROLINA V. DOMINGUEZ
Member
MARIETTA C. GORREZ
Member
SUSAN R. FIGUERAS
Member
HENRY RHOEL R. AGUDA
Member
DRA. DEBBIE ONA
Member
LUIS Y. BENITEZ
Member
ATTY. EMMANUEL DOOC
Member
VERA VICTORIA C. MORALES
Member
ATTY. RENATO S. DE JESUS
Corporate Secretary
ATTY. MARIA ROWENA M. RODRIGUEZ
Assistant Corporate Secretary
MANAGEMENT COMMITTEE
Maria Noemi G. Azura
President & CEO
Geronimo V. Francisco
Chief Growth Officer
Chriselle S. Ines
Chief Customer Officer
Louis Kym C. Pioco
Chief Financial Officer (Interim)
Rogie P. Nino, DIT
Chief Technology Officer
Dr. Mark Roland F. Malanay
Chief Medical Officer
Janice T. Biscocho
Chief Human Resources Officer
Atty. Gideon V. Peña
Chief Legal and Communication Officer
CORPORATE CORE VALUES
Integrity
We uphold uncompromising adherence to the highest moral and ethical principles in conducting our business at all times. We exercise true, honest, prudent, dignified and objective methods of implementing our Mission.
Commitment to Excellence
We are dedicated to exceed the highest quality of health care products and services to the public and to our members through constant delivery of efficient and superior degree of service and care. We continue to involve ourselves in uplifting the conditions of the community by contributing to national growth, providing healthcare services responsive to the majority in the society and the continuing improvement in the company performance.
Concern for Customer Well-Being
We espouse the patient’s rights and welfare at all times and in all undertakings. We provide our clients and members not only comprehensive, affordable and cost-effective health care programs, but also high quality of health care services through our qualified, competitive, well-trained and committed health care providers and personnel. We continue to desire to work for common good and render what is rightfully due to all members of society – the members, employees, agents, medical providers, stockholders and the general public.
Innovation
The company has unlimited potential to contribute valuable services to the public and to its members. We persist for creativity and innovation in the company’s product and health care services to attain corporate goals. We keep abreast of latest medical developments and technologies and constantly improve and update our health care products and services to deliver the best quality of health care services to the public and to our members.
ACCREDITATION WITH IC
Fully-accredited and recognized by the Insurance Commission (IC) as a stable and financially responsible Health Maintenance Organization.
AFFILIATION WITH AHMOPI
A proud member of Association of Health Maintenance Organizations of the Philippines, Inc. (AHMOPI). Towards a Total Vision of National Health and Wellness.
Insular Health Care
Our timeless and enduring commitment.
MISSION
Uplifting the Quality of Life.
We are a member of the Insular Group that provide quality and dependable health care to all individuals.
We uplift the quality of life of our employees, agents, and partners, as we empower them to reach more individuals and to provide the Filipino way of caring.
We show our concern for our customers’ well-being through continuous innovation and use of technology in the development of excellent health care products and delivery of services.
We uphold the right of individuals to have access to quality health care.
VISION
Lifetime of Health and Wellness for an awakened nation.
